Refund policy

We have a 7-day return and exchange policy, which means you have 7 days after receiving your item to request an exchange or return.

To be eligible for a return or exchange, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need the order confirmation, receipt, or proof of purchase.

Delivery Charges (DC) for Returns & Exchanges:
Please note that customers are responsible for all return shipping/delivery charges (DC) for returning or exchanging an item, unless the item received was incorrect, damaged, or defective.

How to Start a Return or Exchange:
To initiate a return or exchange, contact us on WhatsApp or email us at prodbyfasih@gmail.com with your Order # and clear photos/videos of the item. Items sent back to us without prior communication will not be accepted.

Damages and Issues:
Please inspect your order upon delivery. Contact us immediately on WhatsApp or email if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and fix it for you right away.

Non-Returnable Items:
- Items bought on sale, clearance, or promotion cannot be returned or exchanged.
- Items damaged due to customer misuse or showing clear signs of wear are not eligible.

Exchanges:
Once your returned item is received, inspected, and approved, we will process your replacement item. Additional delivery charges for sending out the new exchange piece will apply.